Privacy Policy

1. Introduction

he999 operates as an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains in clear, formal terms what information we collect, how we use it, who we may share it with, and what rights you hold as a registered member.

By accessing or using the he999 platform — whether through our website, mobile interface, or any associated service — you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

To provide you with a secure, personalised, and compliant gaming experience, he999 collects the following categories of personal data at various points during your account lifecycle:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for account verification.
• Contact information: email address, mobile phone number, and residential address (city and district level, e.g. Dhaka, Chittagong).
• Financial data: transaction histories, deposit and withdrawal records, payment method details (including mobile banking identifiers such as bKash and Nagad account numbers), and betting account balances.
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited, click-stream data, and approximate geolocation.
• Behavioural data: gaming preferences, bet history, game session logs, bonus redemption records, and responsible gaming self-assessment responses.

We do not collect sensitive personal data such as health records, religious beliefs, or biometric data beyond what is strictly required for age and identity verification. All data collection is proportionate to the purpose for which it is gathered.

3. How We Use Your Information

he999 processes your personal data for the following legitimate and clearly defined purposes:

• Account management: creating, verifying, maintaining, and securing your he999 player account, including identity and age verification (21+ requirement strictly enforced).
• Transaction processing: facilitating deposits and withdrawals through supported payment channels — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other Bangladeshi banking partners — and maintaining accurate financial records.
• Platform improvement: analysing aggregated usage patterns to improve game offerings, site performance, user interface design, and support quality.
• Responsible gaming obligations: monitoring play patterns to identify risk indicators, enforcing self-exclusion requests, and fulfilling our duty of care to players showing signs of problem gambling.
• Marketing communications: sending promotional offers, bonus notifications, and platform updates via email or SMS — only where you have explicitly opted in. You may opt out at any time via your account settings or by contacting our support team.

4. Data Sharing and Disclosure

he999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Payment processors and banking partners: data necessary to complete a financial transaction is shared with your chosen payment provider (e.g. bKash, Nagad, Rocket) under strict data processing agreements.
• Technology and platform providers: game content providers, fraud detection services, and IT infrastructure partners who assist in running our platform, all bound by confidentiality obligations.
• Legal and regulatory requirements: where required by applicable law, court order, or regulatory authority, he999 may disclose personal data to law enforcement or government bodies. We will notify you of such disclosures to the extent permitted by law.

In all cases, data shared with third parties is limited to the minimum necessary for the specified purpose. We require all third parties to maintain the same standard of data protection that we apply ourselves.

5. Cookies and Tracking Technologies

he999 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, maintain session security, and gather anonymous analytics data. Cookies are small text files stored on your device. We use strictly necessary cookies (required for core site functionality), performance cookies (to measure site traffic and user behaviour patterns), and functionality cookies (to remember your language and display preferences).

You may disable or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of your he999 account, including the ability to stay logged in or access your personalised dashboard. We do not use cookies to track your activity outside of the he999 platform.

6. Data Security

he999 applies industry-standard security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our platform employs SSL (Secure Sockets Layer) encryption for all data transmissions, ensuring that information exchanged between your device and our servers is protected in transit. Access to personal data within our organisation is strictly controlled on a need-to-know basis.

While we take every reasonable precaution to secure your data, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that poses a significant risk to your rights and freedoms, he999 is committed to notifying affected users and relevant authorities in a timely manner. We encourage all players to use strong, unique passwords and to enable any two-factor authentication options available in their account settings.

7. Data Retention

he999 retains your personal data for as long as your account remains active and as required to fulfil the purposes outlined in this Privacy Policy. Financial transaction records and account verification documents are retained for a minimum period as required by applicable anti-money laundering regulations. Once your account is closed and all mandatory retention periods have elapsed, your personal data will be securely deleted or anonymised. You may request early deletion of certain data categories by contacting our support team, subject to overriding legal obligations.

8. Your Data Rights

As a registered user of the he999 platform, you have the following rights regarding your personal data:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data subject to overriding legal or regulatory obligations.
• Right to restrict processing: you may request that we limit how we process your data in certain circumstances, such as while a rectification request is under review.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

9. Third-Party Payment Providers

Transactions processed through bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any partner bank are governed in part by those providers' own privacy policies. he999 shares only the minimum data necessary to complete and verify your transaction. We strongly recommend reviewing the privacy policies of your chosen payment provider to understand how they handle your financial data. he999 is not responsible for the privacy practices of third-party payment service providers.

10. Responsible Gaming and Age Verification

he999 is strictly an adults-only platform. We require all users to be at least 21 years of age to register and play. As part of our age verification process, we collect and verify identity documents to confirm that no individual under the age of 21 gains access to gambling services. Personal data collected during age verification is treated with the highest degree of confidentiality and used solely for compliance purposes. If you believe an individual under the age of 21 has accessed our platform, please contact our support team immediately.

11. Changes to This Privacy Policy

he999 reserves the right to update, modify, or revise this Privacy Policy at any time in response to changes in law, regulation, business practice, or platform functionality. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the he999 platform following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by he999, please contact our dedicated privacy support team. You can reach us at [email protected]. We are available 7 days a week and aim to respond to all privacy-related enquiries within 5 business days. For general support and game-related queries, the same contact address applies.