Terms & Conditions

Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and he999 ("we", "us", or "the Platform"). By registering an account, making a deposit, or using any feature offered on he999, you confirm that you have read, understood, and agreed to these Terms in their entirety.

he999 is an online entertainment platform offering cricket betting, live casino games, slots, crash games, and fish arcade titles. The platform is designed for users in Bangladesh and operates under the principles of fair play, player security, and responsible gaming. These Terms apply to all services available on he999, including mobile and desktop access.

Player Eligibility & Age Requirement

To register and use he999, you must satisfy all of the following conditions:

• You must be at least 21 years of age. Gambling by persons under 21 is strictly prohibited on this platform.
• You must be accessing the platform voluntarily, for personal recreational use only.
• You must not be subject to any self-exclusion agreement or court order that prohibits participation in online gambling activities.
• You must provide truthful, accurate, and complete information during registration and throughout the duration of your account.

he999 reserves the right to request proof of age at any time. Accounts found to belong to underage users will be suspended immediately and all funds may be forfeited in accordance with applicable regulations.

Account Registration & Security

Each player is permitted to hold one (1) account on he999. Creating multiple accounts — whether using the same identity, different names, or different payment methods — is strictly prohibited and will result in immediate account termination and forfeiture of all balances.

Account Verification (KYC)

he999 may require identity verification at any stage of your account lifecycle, including before processing withdrawal requests. You may be asked to submit:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of address dated within the last three months (utility bill, bank statement).
• Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account registered in your name).

Password & Credentials

You are solely responsible for maintaining the confidentiality of your login credentials. he999 will never ask for your password by email, chat, or phone. If you suspect unauthorised access to your account, contact support immediately at [email protected].

Deposits & Withdrawals

he999 supports a range of local and international payment methods to ensure convenient banking for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi.

Deposit Terms

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Accepted payment channels include:

• Mobile banking: bKash, Nagad, Rocket, Upay.
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank.
• International cards: Visa, Mastercard (where supported by your issuing bank).
• Minimum and maximum deposit limits apply and are displayed at the time of transaction. he999 does not charge deposit fees, although your payment provider may apply their own charges.

Withdrawal Terms

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified (KYC completed) before any withdrawal is processed.
• Withdrawals must be made to the same account used for the corresponding deposit (same bKash/Nagad/bank account).
• he999 aims to process approved withdrawal requests within 24-72 hours. Processing times may vary depending on your payment provider and account verification status.

Bonuses & Promotional Offers

he999 periodically offers welcome bonuses, reload bonuses, free spins, and special seasonal promotions aligned with events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All promotional offers are subject to the following general terms:

General Bonus Conditions

• All bonuses are subject to a wagering requirement before any associated winnings may be withdrawn. The applicable rollover multiplier is stated in the specific promotion's terms.
• Bonuses may only be used for the games and game categories specified in the promotion. Using bonus funds on excluded games may void the bonus and any winnings derived from it.
• Each bonus promotion is limited to one claim per player, per household, and per IP address unless otherwise stated.
• he999 reserves the right to withdraw or modify any promotion, bonus, or free spin offer at any time without prior notice.

Misuse of bonuses — including but not limited to bonus abuse, exploiting wagering loopholes, or colluding with other players — will result in permanent account suspension and forfeiture of all bonus balances and associated winnings.

Prohibited Activities

The following activities are strictly prohibited on he999 and may result in account suspension, permanent ban, and legal action where applicable:

• Fraud, money laundering, or any attempt to use he999 for illicit financial transactions.
• Providing false or misleading personal information during registration or verification.
• Collusion, match-fixing, or using automated software (bots) to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or technical errors to generate unintended winnings.
• Sharing or selling your account credentials to any third party.

he999 employs advanced fraud-detection technology and cooperates fully with law enforcement authorities. Any confirmed fraudulent activity will be reported and prosecuted to the fullest extent permitted by law.

Responsible Gaming Commitment

he999 is committed to promoting responsible gaming for all players in Bangladesh. We strongly encourage all users to treat gambling as a form of entertainment only — never as a means of generating income or resolving financial difficulties. Players should set personal deposit limits, loss limits, and session time limits to keep their gaming activity under control.

If you believe your gambling habits are becoming problematic, please visit our Responsible Gaming page for self-exclusion tools, deposit limits, and guidance resources. Support is always available at [email protected]. This platform is for adults aged 21 and above only.

Intellectual Property Rights

All content on the he999 platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software, and data — is the exclusive intellectual property of he999 or its licensed content providers. You may not reproduce, distribute, modify, transmit, or republish any content from this platform without prior written consent from he999.

The he999 name, logo, and associated trademarks are proprietary marks. Unauthorised use of these marks in any medium — including social media, advertisements, or third-party websites — is strictly prohibited and may result in legal action.

Limitation of Liability

he999 provides its platform on an "as is" and "as available" basis. While we strive to maintain continuous service availability, we do not guarantee uninterrupted access and accept no liability for losses arising from system downtime, technical failures, third-party payment delays, or connectivity issues beyond our reasonable control.

In no event shall he999 be liable for any indirect, incidental, special, punitive, or consequential damages — including lost profits, lost data, or gambling losses — even if we have been advised of the possibility of such damages. Gambling involves inherent financial risk, and players participate entirely at their own risk.

Amendments to These Terms

he999 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where changes are material, we will endeavour to notify registered users via a site notice or email. However, it remains your responsibility to review these Terms periodically.

Your continued use of he999 following any amendment constitutes your binding acceptance of the revised Terms. If you do not agree with any updated Terms, you must cease using the platform immediately and contact support to close your account.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the principles of fair play, player protection, and responsible gaming. In the event of any dispute between you and he999, we encourage you to contact our support team at [email protected] in the first instance. Our team will make every reasonable effort to resolve your concern promptly and fairly. he999 operates as an entertainment platform; all users engage with the platform voluntarily and accept the inherent risks associated with online gaming.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our support team is available around the clock to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]